About Tweed Coast Removals

Living the Dream Logistics Pty Ltd
Trading as Tweed Coast Removals

This version mirrors the clean, professional, plain-English style used for Shaun’s Moves but is branded specifically for Tweed Coast Removals.

 

Tweed Coast Removals – Terms & Conditions

Living the Dream Logistics Pty Ltd t/as Tweed Coast Removals

We aim to make your move simple, safe and stress-free.
These Terms & Conditions explain how our service works, what you can expect from us, and what we need from you.
By booking with Tweed Coast Removals, you agree to the terms below.

 

1. Before Your Move

We may decline certain items or jobs if they are unsafe or unsuitable to transport.
Please provide accurate information about your move, including access, load size, dates and any special requirements.
This helps us quote correctly and plan the right vehicle and team.

You confirm that you own the goods being moved or that you have permission from the owner.

 

2. Being Present on Moving Day

You or an authorised representative must be present during pickup and delivery.
This ensures clear instructions and correct placement of items.

If no one is available and we can’t deliver, your goods may be placed into storage and extra charges will apply.

 

3. Items We Cannot Move

For safety and legal reasons, we cannot transport:

• firearms and ammunition

• hazardous, flammable, explosive or corrosive items

• chemicals or toxic materials

• items likely to attract pests

• perishable foods

If you are unsure about an item, please contact us before moving day.
If dangerous goods are found after collection, we may dispose of them safely without liability.

 

4. Access & Ensuring Nothing Is Left Behind

Please ensure that all access points are safe, clear and legal for our truck and team.
We recommend double-checking cupboards, sheds, drawers and storage areas to make sure nothing is left behind.

 

5. How We Transport Your Goods

We select the most practical and safe route based on the conditions, schedule and road environment.

 

6. Delays Outside Our Control

While we always aim to arrive and finish on time, delays can sometimes occur due to:

• weather

• traffic or road closures

• mechanical issues

• industrial action

• limited or difficult access

• delays caused by third parties

Additional time caused by such delays is charged at the normal hourly rate.

 

7. Wet Weather, Safety & Property Conditions

Safety is our top priority.
We may pause, reschedule or refuse a move where:

• severe weather makes moving unsafe,

• conditions could damage your belongings,

• the property is hazardous, unsafe or unhygienic.

This protects your items and ensures compliance with QLD Work Health & Safety laws.

 

8. Booking, Deposits & Cancellations

To secure your booking, a $150 deposit is required.
A 1.9% card surcharge applies to all card payments.

Cancellations

• 72 hours or more before your move: deposit refunded

• Less than 72 hours: deposit retained as cancellation fee

Rescheduling

• Free if changed at least 24 hours before your move

• Under 24 hours’ notice is treated as a cancellation

 

9. Payments

Payment is required in full before our team leaves the property.

Accepted payment methods:

• Visa/Mastercard

• Debit card

• Cash
  (A 1.9% card surcharge applies.)

If payment is not made, you authorise us to charge the same card used for your deposit.

 

10. Minimum Charges

Our minimum charges are:

• Monday–Friday: 2-hour minimum

• Saturday: 3-hour minimum

• Sunday: 4-hour minimum

After the minimum, billing continues in 15-minute increments.

 

11. Toll Roads

If toll roads are used during your move, or while travelling to/from your property, toll charges will be added to your final invoice at cost.

 

12. Changes to Your Move

If the job changes (extra items, more time, difficult access, additional dismantling, customer-caused delays, etc.) we will charge for the extra time at the agreed hourly rate.

 

13. Insurance & Your Belongings

Tweed Coast Removals is fully insured for public liability, motor and transit risks as required by law.

However, like most removal companies, we do not insure your personal belongings during handling, loading, unloading or transport.

You are strongly encouraged to obtain your own removals insurance.
We recommend Removals Insurance Australia, or any insurer you prefer.

 

14. Damage to Goods

We take great care with your property, but we are not liable for:

• damage caused by packing we did not perform

• electrical or mechanical failure of appliances

• damage to fragile materials such as glass, MDF or particle board

• jewellery, watches, cash or valuables that were not declared

• data loss, software loss or any consequential loss

If our team causes accidental damage

If damage is clearly caused by our proven negligence, we will:

1. Attempt repair, or

2. If repair is not viable, attempt replacement at fair value.

Any replaced item becomes the property of Tweed Coast Removals.

Reporting Damage

To assess responsibility accurately, all damage must be reported within 48 hours of job completion.

 

15. Customer Responsibilities

To ensure a smooth move, please:

• secure pets and children

• ensure parking is available

• pack items safely unless we are providing packing services

• label boxes clearly

• identify fragile or high-value items

• ensure access is safe and unobstructed

 

16. Your Consumer Rights

Nothing in these terms removes your rights under the Australian Consumer Law.
Where allowed, our liability is limited to supplying the service again or covering the cost of having it supplied again.

 

17. Governing Law

These terms are governed by the laws of Queensland.
Disputes may be resolved through QCAT or another appropriate tribunal.

 

18. Company Details

Living the Dream Logistics Pty Ltd
Trading as Tweed Coast Removals
ABN: 81688929991